Help when you need it.

Documentation, troubleshooting and contact options now have a dedicated home.

Project support

Report a problem or review the source in the PrintDeck repository.

Open GitHub issues

DIY sets, devices & licensing

Contact us about official DIY sets, complete devices or commercial licensing.

Contact PrintDeck

FAQ

Frequently Asked Questions

Can PrintDeck control my printer?

No. PrintDeck is designed for monitoring. It works entirely inside your local Wi-Fi network, requires no cloud service and does not send data anywhere.

The only printer control it can expose is switching the chamber light on or off, and only when its compatibility analysis confirms a safe, supported path. Everything happens locally on the device.

Some features do not work, or I cannot see my printer. Why?

The short answer is that printer manufacturers do not follow one consistent standard. PrintDeck uses advanced communication analysis to interpret manufacturer-specific details, but it cannot recognize every variation.

Please use Compatibility Check. It gathers the required diagnostic data locally, anonymizes it and lets you download a report. PrintDeck never collects or uploads this data automatically; you must download the report and send it to support yourself.

This report helps us add support for your printer.

I would like a different enclosure. Where can I get one?

PrintDeck encourages creative mods, improvements and enclosure designs. Free models for three enclosures are available for you to print yourself.

You can also contact support for a DIY kit or a proven-in-action, ready-to-use device. Choose your filament, colour, texture and multicolour combination.